Privacy Policy

Last Updated: February 2025

ValleRuan Olive Oil ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.valleruan.com, interact with us, or purchase our products.

1. Information We Collect

We may collect and process the following types of personal data:

Personal Information: Name, email address, phone number, postal address (if provided when contacting us or placing an order).
Payment Information: When purchasing our products, payment details are processed securely via our payment provider; we do not store credit card details.
Technical Information: IP address, browser type, device information, and website usage data collected via cookies and similar technologies.
Communication Data: Any messages or feedback sent via email, forms, or social media.

2. How We Use Your Information

We use your personal data to:

Process and fulfil orders.
Respond to enquiries and provide customer support.
Improve our website and user experience.
Send updates, promotions, or newsletters (if you have opted in).
Ensure website security and prevent fraud.
Comply with legal and regulatory obligations.

3. Sharing Your Information

We respect your privacy and do not sell or rent your data. However, we may share information with:

Service Providers & Payment Processors: To complete transactions and deliver services.
Legal Authorities: If required by law or to protect our rights, property, or safety.

All third parties handling your data are required to respect its confidentiality and comply with relevant data protection laws.

4. Data Security

We take appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

Under UK GDPR and Data Protection Laws, you have the right to:

Access the personal data we hold about you.
Correct any inaccurate or incomplete data.
Request deletion of your personal data where applicable.
Withdraw consent to marketing communications at any time.
Object to certain types of data processing.

To exercise these rights, please contact us at info@valleruan.com.

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. You can choose to accept or decline cookies via your browser settings. For more details, see our [Cookie Policy] (if applicable).

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: info@valleruan.com

📞 Phone: 07368 245 430